Last Updated: [Insert Date]
Welcome to Garden Essentials USA! These Terms and Conditions outline the rules and regulations for using our website (gardenessentialsusa.com) and purchasing our premium garden products.
By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing your order.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is intended for customers aged 18+ who wish to purchase quality garden products for their outdoor spaces. We serve customers worldwide, excluding most Asian destinations and certain remote areas.
1.2 Intellectual Property
All content on this website, including text, images, logos, and product designs, is the property of Garden Essentials USA or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
1.3 User Conduct
You agree to use our website for lawful purposes only and not to:
- Attempt to gain unauthorized access to our systems
- Use automated tools to scrape or copy content
- Interfere with the website’s functionality
- Submit false or misleading information
2. Product Information
2.1 Product Descriptions
We strive for accuracy in describing our garden products (including arbours, arches, garden tools, furniture, and décor), but colors may vary slightly due to monitor settings. Product dimensions are approximate.
2.2 Product Availability
All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a refund.
2.3 Restricted Items
Certain products like fertilisers, compost, and plant food may be subject to additional regulations in your area. You are responsible for complying with local laws regarding these items.
3. Orders and Payments
3.1 Order Process
When you place an order, you’re making an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends and holidays).
3.2 Pricing
All prices are in USD. While we check prices regularly, errors may occur. If we discover an error in your order’s price, we will contact you before processing.
3.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is due at time of purchase. For security, we do not store your payment information.
3.4 Sales Tax
Applicable sales tax will be added to orders shipping within the United States based on the delivery address.
4. Shipping and Delivery
4.1 Shipping Options
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
4.2 Delivery Times
Delivery times are estimates only. International shipments may be delayed by customs processing. We cannot guarantee delivery dates.
4.3 Shipping Restrictions
We cannot ship to most Asian destinations or certain remote areas. If your location is restricted, we will cancel your order and issue a refund.
4.4 Receiving Your Order
Please inspect packages immediately upon delivery. Report any visible damage to the carrier and contact us within 48 hours at [email protected].
5. Returns and Refunds
5.1 Return Policy
We accept returns within 15 days of delivery for most items, provided they are:
- Unused and in original condition
- In original packaging with all accessories
- Accompanied by proof of purchase
5.2 Non-Returnable Items
The following cannot be returned:
- Artificial grass (once cut to size)
- Compost, manure & soil (for health reasons)
- Fertilisers & plant food (due to regulations)
- Opened bags of compost or soil amendments
5.3 Return Process
To initiate a return:
- Email us at [email protected] within 15 days
- Include your order number and product details
- Wait for our RMA approval
- Ship to: Garden Essentials USA Returns Department, 6763 Depew Street, Arvada, CO 80003, United States
5.4 Refunds
Refunds are issued to your original payment method within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.
6. Warranties and Liability
6.1 Product Warranties
Some products may carry manufacturer warranties. Please check product documentation for details. Garden Essentials USA provides no additional warranties unless explicitly stated.
6.2 Limitation of Liability
Garden Essentials USA shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim related to your order shall not exceed the order’s purchase price.
6.3 Force Majeure
We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, pandemics, or supply chain disruptions.
7. Privacy and Data Protection
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.
8. Changes to These Terms
We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our website after changes constitutes acceptance of the new terms.
9. Governing Law
These Terms shall be governed by the laws of the State of Colorado, USA. Any disputes shall be resolved in the courts of Arvada, Colorado.
10. Contact Us
For questions about these Terms or our products:
Email: [email protected]
Mail: Garden Essentials USA, 6763 Depew Street, Arvada, CO 80003, United States
Thank you for choosing Garden Essentials USA to help cultivate your perfect outdoor space!